Lodge a Claim
A simple and reassuring process
to get you back on track.
Claims Procedure —
Step-by-Step Guide
1.
Tell Us
Notify us as soon as possible, no later than 30 days after the incident.
2.
Tell the Police
Report accidents, theft or hi-jacking to the nearest police station within 24–48 hours.
3.
Do the Paperwork
Submit the completed claim form, police report, and all supporting documents.
4.
Wait for Our Approval
Never authorise repairs or dispose of damaged property before receiving our written approval.
In the Event of a Claim
Tell Us
- Notify us as soon as possible, but no later than 30 days after the date of loss.
- Report any accident, theft or hi-jacking within 24–48 hours to us and to the nearest police station.
- Submit all documentation relating to your claim as soon as possible, but no later than 30 days.
Tell the Police
- If you have been involved in a car accident, report it to the police within 24–48 hours — even if there is no visible damage or the third party says they won't claim.
- If you have suffered theft, hi-jacking, burglary or any crime-related event, notify the police as soon as possible, but no later than 24–48 hours after becoming aware of the incident.
Do the Paperwork
- The correct completed claim form.
- The police report and police case number.
- Details of the police station and the attending officer.
- A detailed list of all items lost, stolen or damaged.
- Any other relevant documentation — replacement quotes, photos, etc.
- Details of any third party involved in the incident, if applicable.
Check and Let Us Know
- Inform us if there is any other insurance policy which covers the same insured event.
Keep Us Updated
- Tell us immediately if you become aware of any possible prosecution, legal proceedings or claim that could be lodged against you as a result of the incident.
- Notify us if any new or relevant information comes to light — even after the claim has been submitted or finalised.
Wait for Us to Help You
- Never permit any replacement or repairs that have not yet been authorised by us.
- Get our written approval before disposing of any damaged property.
- Pay all excess amounts as shown on your policy schedule — including any additional excess amounts applicable to the insured event or circumstances.
- Note: excess payments are also payable in circumstances where you did not cause the accident.
- Comply with our instructions and requests as and when we need your assistance.
Let Us Take Care of the Difficult Part
- Never admit guilt or offer a settlement to any other party involved in an incident. We will not be bound by any such admission or offer that you make.
